Eleczo Support Portal
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General information and orders
What is my Account ? How do I update my Information?
How do I know my order has been confirmed?
Can I order a product that is Out of Stock?
What are the different types of shopping method?
Why do I see price variation for the same product of different brands on Eleczo ?
Is it necessary to have an account to shop on eleczo?
What buyer need to know before getting order placed and packed?
What benefits do buyer get for shopping on Eleczo?
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What is citrus Wallet?
How do I activate citrus wallet?
How do I use wallet to make payment?
What happens when I return a item purchased using wallet?
How safe is citrus wallet?
How do I make payments for purchase on Eleczo?
Are there any Hidden charges when I make a purchase on Eleczo?
How do I pay using a debit/credit card?
What steps does Eleczo take to prevent card misuse?
Can I use my Internet Banking features to make a payment?
How does the delivery process works?
What are the delivery charges?
What is the estimated dispatched time?
How are items packed during the shipping process?
How can I track the delivery of my order?
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How do I check current status of my order?
What do different order status means?
Order on Credit or Eleczo Credit
What is order on credit feature? How does order on credit process works?
Cancellation & Return
What is Eleczo warranty policy?
How does Eleczo help in resolving any issue with the product purchased on Eleczo?
How Does Eleczo make sure the product purchased from Eleczo are genuine?
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