Eleczo Support Portal

General information and orders 3

• What is my Account ? How do I update my Information?
• How do I know my order has been confirmed?
• Can I order a product that is Out of Stock?

Shopping 6

• What are the different types of shopping method?
• Why do I see price variation for the same product of different brands on Eleczo ?
• Is it necessary to have an account to shop on eleczo?
• What buyer need to know before getting order placed and packed?
• What benefits do buyer get for shopping on Eleczo?

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Wallet 5

• What is citrus Wallet?
• How do I activate citrus wallet?
• How do I use wallet to make payment?
• What happens when I return a item purchased using wallet?
• How safe is citrus wallet?

Payments 5

• How do I make payments for purchase on Eleczo?
• Are there any Hidden charges when I make a purchase on Eleczo?
• How do I pay using a debit/credit card?
• What steps does Eleczo take to prevent card misuse?
• Can I use my Internet Banking features to make a payment?

Shipping 6

• How does the delivery process works?
• What are the delivery charges?
• What is the estimated dispatched time?
• How are items packed during the shipping process?
• How can I track the delivery of my order?

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Order Status 2

• How do I check current status of my order?
• What do different order status means?

Order on Credit or Eleczo Credit 1

• What is order on credit feature? How does order on credit process works?

Cancellation & Return 3

• What is Eleczo warranty policy?
• How does Eleczo help in resolving any issue with the product purchased on Eleczo?
• How Does Eleczo make sure the product purchased from Eleczo are genuine?